How do I return a product?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your ALIGN purchase, we realize there are times that you may need to return a product. If you’re not completely satisfied, simply contact our Support Team at email@example.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for product credit.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All product credit will be processed to your ALIGN site account.
- Product credit will be processed within 2 weeks of warehouse receipt.
- ALIGN does not handle returns for any products purchased directly from an Affiliate or Ambassador inventory or cash and carry. Please contact the ALIGN Affiliate or Ambassador you purchased from.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 12-14 business days to process your return and issue product credit.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Support Team at support@alignyourskin for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Support Team at firstname.lastname@example.org immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within 1-2 business days but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our Support Team at email@example.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our Support Team at firstname.lastname@example.org immediately as we will be more than happy to assist you with the problem.
I entered my address incorrectly? What should I do next?
Please contact our support team as soon as possible at email@example.com If your order has not yet shipped, we will attempt to cancel the order. However, we ship quickly! If your order has already been shipped, we are not responsible for packages delivered to an incorrect address, when that address was entered by the customer, affiliate or Ambassador.
Where is my replacement or product credit?
Requests for replacements or product credit will be processed promptly upon receipt of your returned package. Allow 12 – 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact our Support Team at firstname.lastname@example.org
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax?
For shipments in the USA, we are required to collect sales tax on all orders.
Alaska & North Dakota Residents
You, the buyer, may cancel this transaction at any time prior to midnight of the third business day (5 business days in Alaska and 15 business days in North Dakota for individuals age 65 or older) after the date of this transaction.